.png){kind=avatar}
ABOUT
My love for technology began in 2003 when I stumbled into world of neopets.com. I would play the rolling berry munching game any chance I could log onto the home computer. Unfortunately I didn't get into the Neopia stock market (great idea btw) so I missed out on learning about stocks at a young age.
My general interest in human behaviour and society writ large led me to a degree in political science, a minor in geology, and participation in way too many student groups at UCLA (Go Bruins!).
After graduation, I found myself in the tech space with a local Vancouver company called ACL Services (now Diligent). I was lucky to learn about and fall in love with product management at a company where customer intensity was one of its key values. Since this revelation, I've been in the pursuit of defining and elevating what I can bring to the table as a product manager.
I would be delighted to join a dynamic and innovative startup team on the forefront of solving meaningful problems for their customers.
If you like what you see, let's connect!
the other side
While my love for great product is boundless, my love for King and Country is just as immeasurable. While on the post-college job hunt, I enlisted as an Armoured Soldier with the Canadian Armed Forces Primary Reserve as a way to give back to my community through service. I joined because I saw the impact of military members during natural disasters at home and supporting global peacekeeping efforts abroad.
I've gained a family and a legion of experiences that have enriched my life in ways I couldn't have imagined. There were tough days in bootcamp but I knew it was all worth it whether it was fighting fires in Northern B.C. or supporting a NATO operation abroad. Being a soldier has taught me resilience, adaptability, teamwork, and leadership through adversity.
Now, I help build the next generation of soldiers who will answer the call when Canada needs it most.
If you want to learn more about my experiences in the CAF, let's connect!
WORK EXPERIENCE
Leveraging diverse experiences to tackle complex challenges and learn new things everyday.
Department of National Defence
Operations Manager
April 2024 - Present
Owning the information management system to optimize training, productivity, and logistics for 150+ users to support operational readiness. Continuous development and implementation of efficiency projects to key operational processes.
Diligent
Product Manager
June - September 2019
Owned the technical design of platform two-way sync functionality and in-house Salesforce Product Request feature. Supported the GTM strategy for platform productization with 99% customer engagement.
Business Analyst
August 2017 - May 2023
Catalyzed over $400K ARR in Banking and Financial Services segment through specialized market research and strategic consulting. Created comprehensive internal resources, and team efficiency projects to boost productivity. Scrum Master for team sprints.
OpenRoad Auto Group
Receptionist (FT) and Filing Clerk (PT)
January 2017 - June 2018
Owned the customer experience from check-in to check-out. Updated filing system to optimize accessibility and meet compliance regulations.
Skills TOolkit
Having a comprehensive toolkit enables creative problem solving and flexibility.
Product Management
-
Market research + competitive analysis
-
Product market fit
-
Roadmaps and prioritization
-
Customer discovery, interviews, and relationship management
-
Persona development and user stories
-
Product analytics and metrics
Design
-
User Experience/User Interface
-
Information Architecture
-
User research
-
Responsive design
-
Lo/Hi-fidelity wireframing
Operations
-
Certified ScrumMaster (CSM®)
-
Data analytics
-
A/B testing
-
Social Media Marketing
Technology
-
Figma
-
JIRA | Confluence
-
Microsoft 365 (Sharepoint, Excel, Word, PPT, Visio)
-
Salesforce | Zoho CRM
-
Adobe Creative Cloud (InDesign, XD, Photoshop, Stock)
-
LucidCharts | Whimsical | Miro
-
Google Suite
-
AI/ML
-
WIX | Squarespace
-
Visual Studio | Sublime
-
Github
-
Meta Business Suite | Hootsuite
Education
University of California, Los Angeles (UCLA)
Bachelor of Arts in Political Science, Minor in Geology
September 2013 - September 2016
Specialization in International Relations. Active participant in student government. Director of Water Conservation saving 200,000 gallons of water through installation of 11,000 sq ft of drought resistant landscaping.
British Columbia Institute of Technology (BCIT)
Associate Certificate in User Interface (UI) and User Experience (UX) Design
January - December 2024
Learned the fundamentals of design/thinking and how to research, create, deploy, and test prototypes for web, mobile, and other interactive media products.
For Fun!
When I'm not working, I spend my time cuddling my dog, playing video games, training for Fat Dog 40, obsessing over Gundam, figuring what veggies to plant for the season, traveling or exploring the outdoors, and learning about local small businesses.
